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How we collect, process, and protect your personal information when you interact with our thermal engineering services and products.
We collect data you provide through contact forms, quote requests, and support inquiries: your name, email address, phone number, company name, and message content. We also automatically receive technical data such as browser type, device information, IP address, and pages visited through analytics services.
Your information is used to respond to your inquiries, process service requests, improve our website and product offerings, and send relevant technical updates if you have opted in. We do not sell your personal data to third parties.
Our site uses essential cookies for functionality and analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. Third-party analytics providers may process anonymized data on our behalf.
Personal data is stored on secure servers with restricted access. We retain your information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. You may request deletion at any time.
You have the right to access, correct, or delete your personal data held by us. You may also request portability, restrict processing, or withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.
We may share data with trusted service providers for hosting, email delivery, analytics, and CRM management. These processors are contractually bound to protect your data and use it only for the services we specify.